Privacy Policy

This Privacy Policy explains how Solve3 ("we", "us", "our") collects, uses, and protects information when you visit solve3.co or engage our services.

We are committed to handling your information responsibly and in accordance with the UK GDPR, the EU GDPR, and the California Consumer Privacy Act (CCPA) where applicable. If you have questions, email hello@solve3.com.

1. Information we collect

Information you give us

When you contact us, we collect your name and email address; your phone number, if you choose to provide one; the message and any context you share with us; and any additional information shared during proposals or engagements (e.g., company name, project requirements).

Information collected automatically

When you visit our website, we may collect technical information such as IP address, browser type, device, and operating system; usage data such as pages viewed and time on page; and approximate geographic location derived from your IP address.

2. How we use information

We use information to respond to inquiries and proposal requests; deliver and improve our services; send transactional communications related to engagements; analyze and improve our website performance; and comply with legal obligations. We do not sell personal information. We do not use information for behavioral advertising.

3. Legal bases (UK / EU)

Where applicable, we rely on contract (to deliver services you've engaged us for); legitimate interests (to run our business, respond to inquiries, secure our systems, and analyze website traffic); consent (where required, e.g., non-essential cookies); and legal obligation (to comply with tax, accounting, and other legal requirements).

4. Cookies & analytics

We use Google Analytics to understand how visitors use our website. Google Analytics sets cookies that record information about your visit. You can opt out using your browser settings or Google's opt-out tools. We do not use third-party advertising cookies. Essential cookies required for site functionality may be set without consent.

5. Sharing your information

We share personal information only as needed with service providers that host our website, send our email (e.g., Mailgun), and provide analytics, each bound by data-processing agreements; professional advisors (accountants, lawyers) bound by confidentiality; and authorities if required by law or to protect legal rights.

6. International transfers

Solve3 operates from offices in the United Kingdom, the United States, and Pakistan. By contacting us, you understand that your information may be transferred and processed outside your country of residence. Where transfers leave the UK or EEA, we rely on Standard Contractual Clauses or equivalent safeguards.

7. Data retention

We keep personal information only as long as needed for the purposes outlined in this policy or as required by law. Inquiry emails are typically retained for up to twenty-four (24) months. Engagement records are retained for as long as the business relationship is active, plus a reasonable archival period.

8. Your rights

Depending on your jurisdiction, you may have the right to access the personal information we hold about you; request correction of inaccurate information; request deletion of your information, subject to legal retention requirements; object to or restrict processing in certain cases; withdraw consent where processing is based on consent; and lodge a complaint with a supervisory authority. To exercise any of these rights, email hello@solve3.com.

9. Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or alteration. No method of transmission over the internet is fully secure, however, and we cannot guarantee absolute security.

10. Children

Our services are not directed to children under sixteen, and we do not knowingly collect personal information from them.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always at solve3.co/privacy.

12. Contact

Questions, concerns, or rights requests? Email hello@solve3.com.